Time Warner Cable...

Okay, so it's 12:45sm in the morning, and I'm on hold with Time Warner cable. I've been on hold since 12:20am, which makes me wonder, who are all these people that need assistance at this time in the morning? Time Warner, which just fired its So Cal head because of lousy service, is proving that it can top its bad service at all hours. When we had Direct TV, the longest I stayed on hold was five minutes. Seriously. The calls were almost instantaneous and they almost always solved my problems. Why am I calling TW now? Well, a couple of days ago, I complained that although I've paid for them, some of my channels aren't showing up. I was assured they'd show up eventually. Can I say, natch?

So let's see how long it will actually take for me to get my problem solved. It's 12:48am now. okay, it's now 12:54am. As I listen to the weird Time Warner hold music and their repetitive announcements, I'm more and more convinced that they've hired a company to find out what combination would cause callers to get off the line before getting to a representative. It's 12:56am now. ALL REPRESENTATIVES ARE BUSY SERVICING OTHER CUSTOMERS...I wonder if there's a script written about someone who goes insane while listening to the on hold announcer say that line over and over? Wow, it is officially 1am! Time Warner has kept me on hold for 40 minutes in the dead of the night. I feel like you could run a numbers operation simply based on how long you think Time Warner will keep you on hold. Yeah, I know it's illegal, but it could be done. BTW, I'm watching a Rolling Stones doc on PBS. After that, it'll be "paid programming". Okay, I'm on the phone with a person who...can't fix the problem. They'll send someone out. End of call..1:12am. He said that the long wait was because they're training four hundred new reps. My lucky night.